Tesco has already limited customers to an 80 item shop and it's hoped this new rule will help boost the number of available delivery slots for those vulnerable to coronavirus. Tesco CEO Dave Lewis said: 'We have increased our online delivery slots by 145,000 in the last two weeks with hundreds of thousands more due to become available shortly; but we know it’s still.
The supermarket giant was forced to install an online queue system to help it manage the ‘high volumes of traffic’.
Tesco has apologised to customers after its website struggled to cope with demand from shoppers seeking to secure Christmas delivery slots.
Someone else said: 'Thanks @Tesco for making the Christmas delivery slots available at midnight, meaning those of us who don’t stay up late missed out. All gone by 6am #unhappycustomer.'
The supermarket giant was forced to install an online queue system to help it manage the “high volumes of traffic”.
Customers on social media complained about the delay, saying they were being made to wait for hours.
Tesco tweeted in response to apologise “if things take a bit longer than usual”.
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“A lot of customers are using our website and app at the moment,” it added.
Supermarkets have seen overwhelming demand for online delivery slots, with rival Ocado already running out of slots due to the spike, although more may be made available in early December.
A Tesco spokeswoman said: “Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.
“We experienced high volumes of traffic to our website and groceries app this morning and temporarily limited the number of customers using it.
“We’ve now removed the waiting room and customers will be able to log straight on.
“We’re sorry for any inconvenience this caused and would like to reassure customers that there are still slots available for home delivery and click and collect over the Christmas period.”
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As most of us have discovered, bagging a supermarket delivery right now is on a par with winning the lottery – the booking slots are snapped up straight away, meaning many vulnerable customers are struggling to find a solution to getting their food shopping. The government has provided stores with a list of clinically vulnerable people who qualify for priority booking, however, some are still unsure of how to book their delivery slots. We contacted Tesco to find out exactly how these customers can book online shops…
A spokesperson for Tesco told HELLO!: 'We have been working hard to increase the capacity of our online delivery service to help more customers gain access to this service when they need it.'© Provided by Hello! tesco-sign
Tesco are prioritising their vulnerable customers
How many vulnerable people have Tesco contacted?
Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'
How do I book a Tesco delivery slot for a vulnerable person?
To book a slot for a vulnerable person, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.
MORE: Waitrose launches e-gift card for self-isolating customers during coronavirus
What if I don't have a Tesco account but am a vulnerable person?
If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.
Is Tesco adding more online delivery slots?
Tesco CEO Dave Lewis said: 'We have increased our online delivery slots by 145,000 in the last two weeks with hundreds of thousands more due to become available shortly; but we know it’s still difficult to get an online delivery slot at the moment due to high demand, and we ask those who are able to safely come to stores to do so, instead of shopping online, so we can start to free up more slots for the more vulnerable.'
Is Tesco recruiting more delivery drivers?
The supermarket is in the process of adding almost 200 new delivery vans and has recruited 2,500 new drivers and more than 5,000 pickers.
MORE:How to secure a Sainsbury's home delivery slot for a vulnerable person
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What are Tesco's shopping times for vulnerable customers?
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The Tesco website states: 'We want to help everyone through these uncertain times, especially those who need extra help. So all our stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9am and 10am every Monday, Wednesday and Friday.'